Refund Policy

Last updated: January 1, 2026

1. Refund Eligibility

You may be eligible for a refund if you have not installed or activated your eSIM. Once an eSIM has been installed on a device or data usage has begun, the purchase is considered final.

2. Requesting a Refund

To request a refund, contact our support team at support@vonzox.com within 30 days of purchase with your order details.

3. Processing Time

Approved refunds will be processed within 5–10 business days and credited to the original payment method.

4. Exceptions

Refunds are not available for partially used data plans, promotional items, or purchases made more than 30 days ago.

5. Contact

For refund inquiries, contact us at support@vonzox.com.